We want you to love your order. If you are not satisfied, you may request a return within 30 days of delivery.
Eligibility
- Items must be unused and in original condition and packaging.
- Personal care and hygiene items cannot be returned once opened, unless defective.
- Proof of purchase (order number) is required.
How to Start a Return
Email support@shopptoo.com with your order number, the item(s) and the reason. We will reply within 24-48 hours with return instructions. Please do not send items back without contacting us first.
Damaged, Defective or Wrong Items
Contact us within 7 days of delivery with photos. We will send a free replacement or a full refund, and in most cases you will not need to return the item.
Refunds
Once your return is received and inspected, the refund is issued to your original payment method within 5-10 business days. Return shipping is the customer’s responsibility unless the item was damaged, defective or incorrect. Original shipping fees are non-refundable.
Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, or before they ship.